Return & Exchange 

1. Return Window

Eligible merchandise may be returned for exchange or refund within 30 days of delivery. Requests submitted after 30 days may not be accepted.

 2. Order/Item Limits

Return or exchange can only be processed once per order. Please submit all items for return or exchange in a single request. If your order ships in multiple parcels, please wait until all deliveries arrive before filing your request.

3. Item Condition

Items submitted for return or exchange must:

- Be in their original packaging;

- Be unwashed, unworn, unused, and undamaged;

- Be in sellable condition;

- Have all original tags attached.

Requests not meeting these conditions may not be approved.

4. Final Sale / Sale Items

Items marked Final Sale are not eligible for return, exchange, or store credit, and will be clearly marked on product pages.

5. Exchange Availability

If you request an exchange, your item(s) is not guaranteed to be in stock. Exchange items will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return as soon as possible to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you may choose a refund or store credit for your return.

6. Full Set Returns

If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.

7. Shipping Fees

Customers are responsible for return shipping costs, except for faulty items.

Original shipping fees are non-refundable.

8. Refund Method

Refunds will be issued to the original payment method.

If a refund to the original payment method is not possible, we will contact you to arrange an alternative.

9. Faulty Items or Delivery Errors

If your item is faulty or you received the wrong item, please contact customer service as soon as possible. Once confirmed, we will cover the relevant shipping costs and arrange a refund, exchange, or store credit as appropriate.

10. How to Start a Return

To request a return or exchange, please contact our customer service team at tf@timeoff-sports.com.

Our team will review your request. If approved, we will provide you with the return address and further instructions.

Please do not send items back to the shipping address without prior confirmation from our customer service team, as this may result in your return not being accepted.

You can always contact us for any return question at tf@timeoff-sports.com.